Client Care Standards

We will be enthusiastic

Everyone from MMS you meet will assume responsibility for ensuring you are happy with our service to you.

We will be open and accessible

Every lawyer you deal with will ensure you have their direct dial phone number and their email address. You can contact us at any time and whenever you have a query.

If we are unavailable for any reason, our out of office messages will explain when we will be available and offer another person as an appropriate contact.

We will identify and correct problems, not avoid or ignore them. If we make a mistake we’ll accept responsibility for it.

We will communicate and be commercial

We will listen carefully to what you are asking or telling us, making sure we understand what you are saying.

We will communicate in a way that is clear, concise and free of legal jargon. We will meet or beat our deadlines.

We will acknowledge or return phonecalls, emails and letters as soon as possible and all within the minimum timescales agreed with you.

At the commencement of every piece of work we will agree the basis for our charges and where possible an estimate of the likely costs together with the timing for their payments. If the scope of our work changes we will keep you informed.

We will act with integrity

We will advise you professionally, ethically and in the most cost-effective way.